Managing medical office employees is always a challenge requiring continuing education and improving your skills to get results. This practical, easy to read handbook focuses on your role as a leader to achieve employee performance required for a successful practice.
- How to effectively "walk the talk" everyday and methods for communicating your medical practice goals to employees
- Four critical leadership characteristics and the role of emotional intelligence
- A leader's role during change
- Creating a coaching culture
- Illustration of how you as a leader can establish a mentoring process for employees and physicians
- Includes CD with many useful resources and tools, including procedures for managing conflict, guidelines for customer service quality standards, policies for employee discipline, and employment process checklists
- Softbound, 158 pages
Additional Info
| SKU | F446 |
|---|---|
| Author | MGMA |
