PSRbooks FAQ - Recent questions and answers

Answered: Do you offer a newsletter?

Fri, 23 Dec 2011 04:46:45 +0000

Yes. On the main menu, there is the option to enter your email address and opt-in to the newsletter. This provides an opportunity for the latest industry news, special discounts and upcoming book releases.

Answered: Do you ship internationally?

Fri, 23 Dec 2011 04:40:47 +0000

As an allowable UPS shipping destination. Payment is required by credit card (Visa, Mastercard, Discover or American Express) and the international shipping option must be selected in the shipping portion of the payment process.

Answered: When and how I will receive my e-Booklet order?

Fri, 23 Dec 2011 04:32:50 +0000

Once payment has cleared, you will receive an email confirmation of your purchase. Within this email confirmation, a link will be provided to download the pdf of the e-Booklet. Alternatively, if you are a registered user, once you log in, you can click the My Account link and access your downloadable products.

Answered: Do you offer publishing services?

Fri, 23 Dec 2011 04:26:19 +0000

Yes, PSR can you help you through the publishing process. Send us an email and we will walk you through the process and on your way to authoring a book.

Answered: Do you have a catalog that I can view all of your products?

Fri, 23 Dec 2011 04:21:48 +0000

Our website is the most up to date representation of our product offerings. However, you can find our flash catalog and our PDF version of our catalog on our site. Here are the links.

Flash Catalog:

http://psrbooks.com/psr/catalog/index.html

PDF Catalog

http://psrbooks.com/psr/catalog/catalog.pdf

Answered: What is your Return Policy?

Thu, 18 Aug 2011 17:30:52 +0000

We hope of course, that you find our materials useful but if any product fails to meet your expectations, please note the following:

Publications in original packaging, unopened must be returned within 10 days of delivery, and a restocking fee of 15% will be charged.
An authorization number must be obtained by calling 816.478.8766.
Return shipping charges are the responsibility of the buyer.
Returns must be shipped with a tracking number via UPS, USPS Priority Mail , or FedEx.
A full credit or refund will be applied less shipping charges if returned in original condition and undamaged.

Send to:

Practice Support Resources, Inc
15732 Eby Street
Overland Park, KS 66221

Note: Standard copyright applies to all publications. No part of any publication may be photocopied, reproduced, transmitted, stored or retrieved in any form or by any means, without the expressed written permission of the publisher.

If you have any questions or need assistance, call Customer Service at 816.478.8766.

Answered: How are shipping charges calculated?

Wed, 17 Aug 2011 18:04:39 +0000

We ship almost entirely via United Parcel Service (UPS). Under normal circumstances, most orders ship out within 24-48 hours. However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible. Ground shipping charges are based on the price table below.

Answered: How soon will my order ship?

Wed, 17 Aug 2011 18:00:17 +0000

Answered: How are publications shipped?

Wed, 17 Aug 2011 17:58:42 +0000

Books are shipped by UPS standard ground delivery unless an alternative delivery ship is requested in the shipping component of checkout.

Answered: What methods of payment do you accept?

Wed, 17 Aug 2011 17:18:24 +0000

PSR accepts Visa, MasterCard, Discover and American Express for purchases made online. You may mail payment in the form of check, cashier's check or money order to the PSR office:

Practice Support Resources, Inc.,
15732 Eby St.,
Overland Park, KS 66221.

Answered: How can I place my order?

Wed, 17 Aug 2011 17:16:37 +0000

You can place your order online using a credit card, or you can call the PSR office during regular business hours 9:00am to 5:00pm CST.

Answered: How current are the publications listed on your site?

Wed, 17 Aug 2011 16:28:42 +0000

Many publications are updated annually. If there is a question about a particular publication, please contact PSR via email - info@practicesupport.com, for the most up to date information.